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Frequently Asked Questions
Hours of Operation
Making a Report
Report Copies
Permits
Complaint Form
Pawn Broker
/ Second hand Dealer
Vehicle Releases
Property Releases
Citation
Sign-Offs
72-Hour Parking Ordinance
Helpful Information
Clearance Letters
Q:
What time
does the Police Records Department open?
A: Records is
open on Monday from 11:00 a.m.-4:45 p.m., Tuesday-Friday between 9:00 a.m. and
4:45 p.m.
Q:
I need to be booked and released. What are your hours for this?
A: We have court-ordered booking hours on Tuesdays and
Thursdays between 11:30 a.m. and 1:30 p.m. It is a good idea to call
ahead at
805.781.7311 to ensure officer availability.
Q: How can I file
a police report?
A: To
report an emergency, dial 911. Non-emergency calls should be
reported by calling 805.781.7317. Or you can make a report using
our lobby phone near the front entrance.
Q: Should I call
police if I see something suspicious or unusual in my neighborhood?
A: YES! Police need your help
in recognizing when something’s wrong. Your input is vital and we need your help. Most
criminals are caught when witnesses see something suspicious and call police.
For contact phone numbers, click
here.
Q: What can I do
about traffic safety problems in my neighborhood?
A: Contact the police
department traffic division for recommendations.
Q: At what hour
can I complain about a loud party or noise?
A: Noise violations can occur
at any hour and may include noise sources such as loud parties, leaf blowers,
construction etc. Commercial areas generally have less restrictive noise regulations.
Q: Where do I
report a noise violation?
A: Call the department non-emergency line at 805.781.7317. To learn more about our noise abatement program, click
here.
Q: What can I do
about a neighboring house where I believe occupancy numbers are more than is safe or
legal?
A: Contact the Code
Enforcement Coordinator at 805.781.7179.
Q: How do I report a vehicle that has been abandoned?
A: Write down a description of the vehicle, the license
plate number and the address where it is parked. Call our business
line at 805.781.7317 with the information. Our field service
technicians will begin the process of tagging and removing the
vehicle.
Q: How can I
purchase a copy of my police report?
A: You will need:
photo ID,
case number, and report release fee. Bring these items to the
Records counter during our regular hours of operation. All reports will be released at the discretion of Records personnel.
Q: How much will
my report cost me?
A: The cost of a report
depends on the type of report and also the number of pages it includes. Please ask one of our Records
Clerks to
assist you in determining the final charge.
Q: How can I
purchase a copy of my police report if I live out of town?
A: Call Records at 805.781.7311 to determine if the report
is available, whether you can obtain a copy and how much it will
cost. When you have this information, prepare a cover letter
requesting the report and enclose the following: a photocopy of your
photo identification, a check for the amount given to you by records
made payable to the City of San Luis Obispo and a return envelope.
The report will be mailed back to you within 15 working days. We do
not fax reports.
Q: How can I get a
copy of my accident report?
A: If a report was taken, you
must be named as a party involved in the accident or an insurer of the named party in
order to obtain a copy of your report. Please bring photo
identification. A report release fee will be charged.
Q: Where can I get
a taxi or massage permit?
A: Informational packets and
applications for permits must be obtained from the Records Department.
Click here for more info on
Massage
Permits
Click here for more info on
Taxi Permits
Q: How do I file a
complaint?
A: Complete the Citizen Complaint Form and bring it to the lobby
of the police department. If the lobby door is locked pick up the
red phone to the left of the door and communications will let you
into the lobby. Ask to talk to the watch commander who can see the
written complaint and answer any questions.
Citizen Complaint Form
Q: What are the requirements for a pawn broker
or second hand dealer?
Click here for more information
DOJ Application Handbook
Here is a list of Livescan locations:
http://livescan-locations.com/index.html
Q: How do I claim
a repossessed vehicle?
A: The registered/legal owner
of the vehicle must present identification, pertinent documentation, and pay a
repossession fee.
Q: How do I claim
a towed or impounded vehicle?
A: Vehicles can only be released to the registered/legal owners. ID and all pertinent
paperwork must be presented and a release fee collected at the time of release. Thirty
day stored vehicles will not be released prior to 30 days without approval from
a traffic officer. Please bring your ID, license plate number or
case number with you. Vehicles will only be released to drivers with
a valid license.
Q: How can I
retrieve my property?
A: Property will only be
released to its rightful owner. To retrieve property, you must show photo ID and pay the
release fee (does not apply to victims). Release hours are by appointment only.
Please call
805.781.7083 for an appointment.
Q: How do I get a
ticket signed off?
A: If you
have received a “fix it” ticket, it can be signed off at our
department by an officer. If you have received a citation issued by
the California Highway Patrol, then you should contact a member of
that agency for a citation "sign-off". The Police Department
Records office will
determine if an officer is available. If an officer is available
then they will be asked to examine the violation and sign it off. Please have your ticket with you, photo ID, and your repaired
vehicle.
Q: Under “Megan’s Law,” can I see if registered sex offenders live in my neighborhood?
A: The
public can access the applicable files at the San Luis Obispo County
Sheriff’s facility at 1585 Kansas Avenue (off Highway 1 near Cuesta College). Phone ahead for information at
805.781.4550.
Q:
How do I access my own criminal history?
A: To receive a copy of a criminal history record,
individuals must submit Live Scan* or manual fingerprints and a $25
fee to the California Department of Justice.
For a complete criminal history, contact:
California
Department of Justice
Record Review Unit
PO Box 903417
Sacramento CA 94203-4170
*If you live in California, you must use the Live Scan
fingerprint process. Q:
How do I get a clearance letter?
A: Some of the common reasons for requesting a clearance
letter may be to travel abroad or to adopt a child. Prior to
submitting your request, determine if the clearance letter requires
notarization from a Notary Public or authentication from the
Secretary of State, then submit a legible copy of your photo
identification, i.e., driver's license or passport; a fee of $25,
and the completed clearance letter request form. There is no
additional fee for the notary service; however, there is an
additional fee for authentication. To download a pdf version of the
clearance letter request, click on the link below.
Clearance
Letter Request Form
Forward your request to the Records Department of the San Luis
Obispo Police Department, 1042 Walnut Street, San Luis Obispo CA
93401
Q: Where is
fingerprinting done?
A: The San Luis Obispo Police
Department no longer provides fingerprinting to the public. The following is a partial
list of agencies in San Luis Obispo that still offer this service:
1. San
Luis Obispo County
Office of Education
805.782.7236
- Call for appointment
2. San
Luis Obispo County
Sheriff's
Office
805.781.4575
- Call for appointment
3. Cal
Poly University
805.756.6663 - Call for appointment
Q: Can you give me
directions to the Sheriff’s Office?
A: Take Santa Rosa Street north until it turns into Highway 1. Follow Highway 1 approx 4
miles. Turn left on Kansas Avenue.
Sheriff’s Office
1525 Kansas Avenue
San Luis Obispo, CA 93406-0032
805.781.4550
Q: Can you give me
directions to the CHP?
A: Highway 101 north, exit at California Blvd. The CHP building is straight ahead
as you exit.
California Highway Patrol
P.O. Box 898/675 California Blvd.
San Luis Obispo, CA 93401-2591
805.593.3300
Q: Other Numbers?
Department of Motor Vehicles
3190 South Higuera
San Luis Obispo, CA 93401
805.543.0590
Probation Department
County Government Center
2176 Johnson Avenue
San Luis Obispo, CA 93408
805.781.5300
City of San Luis Obispo
Police Department
1042 Walnut Street
San Luis Obispo, CA 93401
Phone 805.781.7317
Fax 805.781.7324
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